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Towards a greener future

We are passionate about

tackling fuel poverty

and ensuring that all our

homes are as energy

efficient and affordable to

live in as possible.

Two years ago we launched one of

the largest domestic energy

monitoring projects in Europe, in

partnership with De Montfort

University. The study looks into the

energy use of more than 150

emh homes households to identify

where efficiencies can be made.

Controlling household energy use

can be complicated, so as part of

the study we have installed smart

heating controls in the homes we

are studying to make it easier for

residents to understand how much

energy they are using.

The results of the study are due in

the next six months, and will show

how much energy and money

households have saved by using

smart technology. This will help

us transform the way all residents

use energy.

Jamal Lea

, Energy Strategy

Officer, said:

“This study shows

how serious we are about

helping residents to save energy

and money.

“Smart technology can help to

cut household energy bills,

tackle fuel poverty, and reduce

our carbon footprint. This will

have beneficial implications for

both residents and the wider


The results of the study will be

published on www.emhgreenteam. later this year.

What tenants say…

“ It’s so easy to use. I diagnosed my repair

and can track what work has already been


“ I needed to change my phone number but

don’t have time during the day to ring the

office when I’m at work. I logged on to my

account and updated it from my lounge at

9pm – brilliant!”

These days, many people prefer

to use the internet to find the

information, goods and services

they need. As an emh homes

resident, you can access a range

of services on the self-service

portal on our website.

To register for self-service,

simply visit our website


click the ‘Check my account’

button on the homepage.

Your access will be set up

within 24 hours.


Through the portal you can:


Report a repair


View your repairs history


Pay your rent


Order a new rent swipe card


View your rent and service

charges, and print a



Update your personal and

household details, including

telephone numbers


Add or remove

correspondence addresses


Send us a message

We want tomake sure you receive

the best service from us and that

we deal with enquiries as quickly

and efficiently as possible.

Visiting our offices may not be

necessary, so to save yourself the

time and the expense of travelling,

why not call the Customer Service

Centre on

0300 123 6000


They can deal with the majority of

your queries, such as




anti-social behaviour


over the phone.

If you need to meet with an emh

homes team member

, we advise

you to book an appointment so that

we can ensure the person you

need to speak to is available.

Alternatively, you can arrange to

speak to a member of staff over the


You can pay rent or service

charges at your convenience, 24

hours a day

, by calling our

automated payment line. You just

need your Allpay payment card and

a debit card.

Call 0300 123 6000,

select option one, and follow the

instructions to make a quick and

simple payment.


Call us or go online