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Over the coming year we

will be introducing a new IT

system that will modernise

our repairs service.

It affects the way we book and

schedule your repairs

appointments, manage our

contractors and materials

supplies, and keep our records

‘live’ using mobile devices that

will be used at your home by

our operatives.

New system improves repairs service

If you are currently unemployed,

Working Links has a team of

employability and health

professionals who can help you

get back in to work, and

improve your health and

wellbeing and get fit for work.

Their employees can support

you with:

e

CV writing

e

Searching for jobs

e

Filling in forms

e

Gaining or improving new skills

e

Building your confidence

and motivation

e

Preparing for interviews

e

Improving your time-keeping

e

Accessing health related

in-work support

For more information on

Working Links visit

www.linkstowork.co.uk

or contact us directly for

a referral.

Our newest partner

The system will enable us to

send you updates via text or

email for appointment

confirmations, reminders

and notifications when an

operative is on route. You will

also be able to provide direct

feedback on any work

undertaken at your home.

In the long term, the new

system will also enable repairs

appointments to be booked

and rearranged online.

Overall, this change will enable

a more flexible and reliable

appointments service, as well

as helping us to positively

respond to previously received

customer comments.

It will also help us to become

more efficient, reduce costs

and get a better understanding

of the repairs needed across

our range of properties.

We have entered into a partnership with Derbyshire Fire and

Rescue Service, called a Primary Authority Scheme (PAS).

Together, the PAS is working towards consistent and balanced

fire and safety regulations which will create a high level of

compliance in all our homes.

We will receive the latest advice on fire safety, have guidance

for checks within our organisations, and be part of a group

which shares information and best practice. The partnership

illustrates our commitment as a landlord to fire safety.

Fire safety partners

8

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