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An unexpected vet’s bill can

come as a nasty shock –

especially if your animal has a

condition that is not covered

by your insurance, or if you are

on a low income.

Looking after a pet can be expensive, and vets’ bills

are rising. The Derby Blue Cross Pet Care Clinic

offers free and low-cost support for people living in

its catchment area.

Low-cost pet care

The Blue Cross Pet Care Clinic at

Pride Veterinary Centre in Derby

treats sick and injured pets for

local people who can’t afford

private vet care. To register and

qualify for free vaccinations, free

microchipping, free neutering

and other services, you need to:

e

receive either Universal Credit,

Housing Benefit, Income

Support, Working Tax Credit,

Council Tax Relief or Jobseekers

Allowance

e

live in postcodes DE1,

DE21, DE22, DE23, DE24,

DE72 or DE73.

For more details call

0300 777 1870

or visit www.bluecross.org.uk/ derby-pet-care-clinic

On Monday 20 June we

are launching a new range

of instant, low-cost

automated text services

which you can use direct

from your mobile phone.

The introduction of this

service was made possible

by a major upgrade to our

housing management

system, Orchard, and with

the help of residents who

helped us understand what

matters to them.

The new services couldn’t

be simpler:

e

Just text the word ‘Bal’ or

‘Balance’ and your account

balance will be sent back to

you automatically.

We are now

even easier to

reach

e

If you have a query with

your arrears and want us to

call you back, simply text

the word ‘Callback’ and our

Customer Services team

will call you back.

e

When a repair has been

completed, we will send you

a text asking for feedback

on your satisfaction with

the service. If however you

no longer wish to receive

text surveys, the text will

include information on how

to opt out.

We will now also be using

texting to contact you

about your account. More

services are planned to

be added later.

12

NOTICES