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Professor David Russell, Pro

Vice-Chancellor and Dean of

Business Law & Social Sciences at

the University of Derby, will lead

the board – which includes

seven other members, each

bringing a range of experience - to

shape the future direction of our

organisation.

Professor Russell joins emh group

at a time when we have significant

investment plans, a range of

developments in housing and

care, and are recognised as a high

performing, influential housing

group, both regionally and nationally.

Prior to joining the University of

Derby in May 2015, Professor

Russell was deputy dean in the

Faculty of Business and Law at De

Montfort University and has a

significant range of experience in

governance and finance.

Local university dean joins

board as Chairman

We have appointed a new Chairman to the emh group board.

Professor Russell’s appointment

will mark the farewell of the

board’s former chair.

Professor Jeff Knight retired as

chairman after a four-year

tenure, in which he oversaw

some of the largest changes in

emh group’s 70 year history.

Group chief executive, Chan Kataria,

said:

“Jeff made a real difference

to our organisation and I would like

to thank him for his valuable

contribution to the group. We are

sad to see him leave but he has

handed the reins to a man in

whom I have every confidence will

take emh group to new heights.

I look forward to working with

Professor Russell, who has the skills

we need to implement our vision

for the future.”

“I’m honoured by this new appointment and look forward to

working with the emh group board to improve the

organisation’s performance and offering to its customers.

The organisation is stronger than it’s ever been and has an

exciting future ahead of it, providing homes and care

services to the region.”

Professor Russell

L-R / Professor David Russell and former Chairman Professor Jeff Knight

We have now gone live with

the first phase of our new repairs

IT system, Service Connect. It

promises to modernise and create

efficiencies within the service

that we deliver.

It helps the way we book and

schedule our appointments

so that your repair is carried out

by the operative closest to you

with the right skills and

provides warning flags to our

team to help minimise the risks

of us failing to attend.

The system will also help us to

manage our contractors more

effectively as they will be providing

regular updates through the new

contractor portal. By increasing

the accountability of each

contractor, we believe Service

Connect will deliver a better

customer service experience and

you will be able to provide direct

feedback on any work undertaken

at your home.

We are constantly working to

improve this service, and soon we

will be able to send you updates

via text or email for appointment

confirmations, reminders and

notifications when an operative is

on route.

You will find that Service Connect

enables a more flexible and

reliable appointments service,

and the efficiencies we make will

be reinvested into emh group

services.

Service Connect

13

NEWS