Echo Winter 2015

13 / 16

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Co-creation Pilot
As you know, we are working hard to ensure
that you are involved in decisions that
affect our services.
To improve the way we work with you, we recently
ran a pilot co-creation workshop. Co-creation is
where a group of tenants and staff work on a
specific project from scratch, rather than taking
an overview of a particular service.
The focus of the workshop was digital
communications. We asked the group to do a
brief evaluation of how we currently contacted
them, with a particular emphasis on areas
where they felt we could improve and things we
could do differently. We also created an online
video which invited residents to give their views
without having to attend the workshop.
The feedback we received from residents at
the session was really useful and they
suggested a number of ways we could boost
our digital communications, including
promoting it through newsletters and putting
on training sessions to teach IT skills.
We are taking these points and others raised
on board and will consider them when
improving our digital communications.
We were really pleased with how well the
session went and will be looking into ways of
using this model of co-creation to work
with you in the future.
Let’s Get Digital
As your landlord, we understand how important
it is for us to keep up with the latest
developments in technology in order to give
you the best possible services.
We know that many of you already use digital
technology on a day-to-day basis, so we are now
looking to use digital means to ensure that you
have more flexible access to our services, making
them available at a time and place that suit you.
We want you to help us shape our digital services,
and you can do this by completing a short survey
which asks about your access to and use of
digital technology.
Complete our online survey at
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