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Service with a smile!

Everyone knows that customer service

plays a significant role in determining

the success of an organisation and here

at emh homes it is at the heart of

everything we do. We strive to live our

values and it is always great to be able

to celebrate outstanding examples of

employee performance.

As part of Customer Service Week in October,

we were delighted to present two staff with awards

in recognition of positive feedback we received

about them.

One award went to

Carol Joshi

, one of our

Customer Service Centre team, who received a

compliment praising her helpfulness and

understanding. It should also be noted that

Carol is known for her overall ‘can do’ attitude

towards customer service and the true dedication

and commitment she brings to her role.

The second award recognised

Gemma Power-

Evans

in the Asset Management South Team

for going out of her way and being extremely helpful.

Again, Gemma’s helpfulness to colleagues and

general commitment to customer service earned

her the well-deserved recognition.

We also recognised the feedback given by

our residents through the Best Customer Survey

Feedback award.

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Resident Mrs Bunyan was very complimentary

about our customer service delivery, saying:

“ The level of service is outstanding at

emh homes and whenever I call in the

staff are courteous and great for elderly

people because they understand their

needs and disabilities.”

We will be personally recognising her feedback

and the time she has taken to get in touch with us.

In the meantime, our customer service mascot

Cuddles the Care Bear is currently showcasing the

wonderful compliments we have received over the

past week. We intend to cover him in the

messages and send him off on a journey around

our offices to bring a smile to everyone’s faces and

highlight the positive contribution we can make.

NEWS

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