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your

first

port of call

CSC CAN NOW PROVIDE A

RESOLUTION AT FIRST POINT OF

CONTACT FOR:

e

Mutual exchange applications

e

Termination of tenancies

e

Sole to joint tenancy enquiries

e

Joint to sole tenancy enquiries

e

Copies of tenancies

e

Contents insurance

e

Pet requests

THIS IS IN ADDITION TO THE

EXISTING REASONS YOU WOULD

CALL THE CSC:

e

General enquiries

e

Basic housing advice

e

Repair requests and repairs questions

e

Arranging to pay rent arrears and rent

arrears questions

e

Rent and service charge account

enquiries

e

Rent statement requests

e

Payment card requests

e

Reporting problems about new properties

e

Transferring your call to other

departments

e

Setting up Direct Debit payments

You can contact the CSC by calling 0300 123 6000, where you can also request a call back. You can

submit an online form with details of your enquiry or email us at

enquiries@emhhomes.org.uk

.

Alternatively, write to us at: Customer Service Centre, emh homes, Jubilee House, Stenson Road,

Coalville, Leicestershire LE67 4NA.

Laura Morgan,

Head of Housing & Neighbourhoods

Head of Housing & Neighbourhoods,

Laura Morgan

, said:

“Our ambition is to deliver

great services. This is the start of our

journey into new ways of working. We will

regularly review the progress made so that we

can improve the way that we are delivering

benefits to our residents.

“The mobile team can now check and update

records in real time while they are on the go,

which saves time for everyone and provides a

speedy resolution to service requests.”

Our Homes & Neighbourhoods teams will be

working differently so that they can provide a more

responsive, efficient, and effective service to

you. You can also help to make this service run well

by using the CSC to resolve the majority of your

service requests.

7

FEATURE